Summer Student - Service Desk Analyst

ABOUT AGLC
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT THE SUMMER STUDENT PROGRAM

AGLC is excited to launch our Summer Student Program in 2026 and is committed to providing meaningful and engaging summer work for post-secondary students! Students will have the opportunity to learn about AGLC's business, develop workplace skills and knowledge, gain valuable career-related experience and network and learn from experienced industry professionals. Join the AGLC community and see why we are a force for good in Alberta!

Summer student candidates must meet the following criteria:

• Registered/enrolled as a full-time student in an accredited post-secondary institution.
• Returning to full-time studies in September for the next academic term.

ABOUT THE POSITION

Summer Student - Service Desk Analyst
Job Req: 1070
Location: St. Albert - Corriveau
Division/Branch: Information Technology / Infrastructure & Operations
Classification: Student
Status: Casual - Student
Salary: $18.97 - $22.72 per hour  
Reports to: Susan Joseph
Closing Date: February 13, 2026

JOB SUMMARY

 Summer Opportunity: Service Desk Analyst in action! Make this the Summer You Learn Real IT Support

Want a summer role that gives you genuine IT experience instead of just reading manuals or resetting test passwords in a lab? As a Service Desk Analyst, you’ll work on the front line of IT support - helping employees troubleshoot devices, walk through issues, resolve tickets, and support key operational processes that keep the organization running every day.

From onboarding new users to supporting equipment refresh projects and learning incident management, you’ll gain practical, resume-ready experience that sets you up for future roles in IT support, systems administration, and technical operations.

What You’ll Do:

• Provide first-level technical support via phone, chat, walk-up service and IT portal tickets
• Log and manage service requests and incidents using the ITSM tool (e.g., Marval)
• Assist with onboarding tasks such as accounts, devices and access provisioning
• Support employee lifecycle processes (Joiner, Mover, Leaver tickets)
• Escalate issues to other IT teams when needed and participate in resolution
• Learn and support AGLC technologies including Windows 11, iOS, Entra ID, B2C, Active Directory, Adobe apps and more
• Participate as a Project Analyst on the IT Asset Refresh project to support planning and equipment deployment

What You’ll Gain:

• Hands-on experience with real IT support cases and ticketing workflows
• Exposure to ITIL-style service management concepts used in industry
• Customer service experience supporting a diverse user base
• Practical troubleshooting skills across hardware, software and accounts
• On-site mentorship from experienced IT professionals
• Insight into how IT operations functions inside a complex organization
• Project experience tied to onboarding, equipment refresh and lifecycle management

Duration: May 4, 2026, until August 28, 2026.

SKILLS & ABILITIES

• Currently enrolled and returning to Bachelor of Information Technology, Computer Science Degree
• Customer service experience
• Ability to follow structured processes and procedures
• Experience working in a team environment
• Technical comfort with desktops, laptops and iOS devices
• Physical ability to move computer equipment and printer toners
• Assets include Apple, Microsoft, COMP TIA, or ITIL certifications

NOTE: 

• To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
• While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
• As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
• An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.
• AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.