Team Lead, Quality Assurance
ABOUT AGLC
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.
ABOUT BUSINESS DEVELOPMENT OFFICE – CUSTOMER CARE
The Business Development Office – Customer Care branch is responsible for providing efficient and effective delivery of support services required for all provincial gaming retail networks, inclusive of over 2800 Lotto Spot retailers, over 700 VLT retailers and 29 Casinos/Racing Entertainment Centres as well as support for the Cannabis retail network, which is comprised of over 750 cannabis retailers. Our mission is to support our business teams and their achievement of annual revenue targets through provincially operated gaming and cannabis activities that align with AGLC's vision of responsible gaming and delivery of safe cannabis. Customer Care enhances the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
AGLC call centres support all retail networks in the Province of Alberta, albertacannabis.org, provide dispatch support to AGLC technicians, triage support for IT, Regulatory, Business Development Office teams and public support calls including retailer training programs and the Customer Complaint lines.
ABOUT THE POSITION
Team Lead, Quality Assurance
Job Req: 942
Location: St. Albert - Corriveau
Division/Branch: Information Technology / Enterprise Solutions
Classification: Systems Analyst 4
Status: Permanent - FT
Salary: $86,011.41 - $113,924.75
Reports to: Karim Rashid
Closing Date: October 28, 2025
JOB SUMMARY
Are you a strategic thinker with a passion for quality and innovation in technology? Do you thrive in leadership roles and enjoy mentoring others while driving excellence in software testing and delivery? If so, we invite you to apply for the role of Team Lead, Quality Assurance with the AGLC.
As the Team Lead, Quality Assurance, you will lead a dynamic team of test analysts within our Information Technology division. You’ll be responsible for implementing best practices, managing testing activities, and ensuring the delivery of high-quality applications and systems. This role plays a critical part in supporting corporate and non-corporate projects, collaborating across teams, and contributing to the continuous improvement of QA processes.
Key Responsibilities:
- Lead and mentor the QA team, fostering a collaborative and inclusive environment.
- Oversee QA activities across multiple projects and platforms.
- Implement and manage QA tools and processes.
- Set and review team and individual goals through feedback and performance appraisals.
- Ensure compliance with AGLC’s ITSM and Information Security policies.
- Collaborate with internal teams and external vendors to deliver quality solutions.
- Provide strategic input on procurement, budgeting, and resource allocation.
- Respond to audit requests and maintain accurate documentation and reporting.
SKILLS & ABILITIES
- Degree in Computer Science or related discipline.
- 4+ years of Quality Assurance experience.
- 2 years in a leadership role.
- Strong knowledge of software testing methodologies, enterprise applications, and QA tools.
- Familiarity with architectural patterns, build management, and deployment processes.
- Proven ability to lead teams, manage cross-functional initiatives, and communicate effectively with stakeholders.
- Strong customer service orientation and ability to present technical ideas in user-friendly language.
NOTE:
- To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
- While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
- As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
- An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.
- AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.
