JOB SUMMARY

At AGLC, our people help create a fun, responsible and trusted gaming experience for Albertans. We’re looking for a Technical Specialist who is passionate about learning, teaching, and technology to support the delivery of high‑quality technical training across our Gaming Services network.

This role plays a key part in ensuring our field technicians have the knowledge, skills, and confidence to support AGLC’s electronic gaming products and systems across the province.

What You’ll Do

• Design, deliver, and evaluate technical training programs for electronic gaming products and systems, including VLTs, slot terminals, lottery ticket machines, redemption kiosks, iLink communications, Bally SDS operations, and related equipment.
• Deliver engaging, professional training to individuals and groups across Alberta using in‑class, virtual, hands‑on, and multimedia learning approaches, adapting content to meet varying experience levels.
• Collaborate with the Manager, Technical Assurance and stakeholders across AGLC to develop curriculum, training materials, learning plans, and quality‑assured instructional resources.
• Act as a technical training subject matter expert, responding to training‑related inquiries, escalating complex issues as needed, and supporting product launches, updates, and new initiatives.
• Monitor program effectiveness through participant feedback, metrics, and trend analysis, recommending and implementing continuous improvements to content, delivery methods, and tools.
• Support the evaluation, testing, and documentation of gaming software and hardware to ensure system integrity, reliability, and security.
• Build strong working relationships with internal teams, vendors, and external partners, contributing to projects, planning activities, and presentations as required.

SKILLS & ABILITIES

• Post‑secondary education in Adult Education or Electrical Engineering
• 2+ years’ experience creating, delivering, and evaluating technical training for adult learners, ideally involving complex machinery or technology
• Demonstrated expertise in adult learning principles, instructional design, and the ability to tailor training for audiences with varied technical knowledge and experience.
• Proven ability to deliver engaging training using multiple methods, including classroom, virtual, web‑based, and hands‑on learning environments.
• Experience designing, developing, implementing, and continuously improving training programs, curriculum, and instructional materials.
• Strong technical aptitude, with the ability to understand, troubleshoot, and explain complex systems and processes in a clear, logical, and accessible way.
• Ability to assess learning needs and recommend effective instructional and media solutions.
• Strong time management skills, with the ability to prioritize and manage competing demands in a fast‑paced, evolving environment.
• Knowledge of gaming technology or technical services operations is an asset, with the ability to learn and apply new technical concepts quickly.
• Public speaking or presentation training is considered an asset.