Summer Student - Service Desk Analyst

ABOUT AGLC
Alberta Gaming, Liquor & Cannabis (AGLC) is a dynamic organization leading Alberta’s gaming, liquor and cannabis industries. Our team of high performers is driven to provide our customers with outstanding service and Albertans with choices they can trust.

ABOUT THE SUMMER STUDENT PROGRAM

AGLC is excited to launch our Summer Student Program in 2025 and is committed to providing meaningful and engaging summer work for post-secondary students! Students will have the opportunity to learn about AGLC's business, develop workplace skills and knowledge, gain valuable career-related experience and network and learn from experienced industry professionals. Join the AGLC community and see why we are a force for good in Alberta!

Summer student candidates must meet the following criteria:

• Registered/enrolled as a full-time student in an accredited post-secondary institution.
• Returning to full-time studies in September for the next academic term.

ABOUT THE POSITION

Summer Student - Service Desk Analyst
Job Req: 636
Location: St. Albert - Corriveau
Division/Branch: Information Technology / Infrastructure & Operations
Classification: Bargaining Unit Student
Status: Bargaining Unit

Salary: $18.97/hr - $22.72/hr
Closing Date: March 3, 2025

JOB SUMMARY

Summer Opportunity: Service Desk Analyst in action!

AGLC Service Desk Summer student will help with the everyday IT needs. Service Desk tasks involve attending phone calls, in-person visit and  answering questions on all matter of technology  and logging  tickets.

Duties & Responsibilities:

• Provide technical assistance to all AGLC Staff and Contractors.
• Answer call promptly in a professional manner and greet in-person staff.
• Create, assign, update and resolve tickets.
• Troubleshoot hardware and software issues on a variety of computer systems.
• Create and update devices in the CMDB.
• Troubleshoot desktop, laptops, iPhones,  printers and scanners issues.
• Stock printer toners.
• Create and maintain accounts, perform software installations and upgrades, provide hardware and Other miscellaneous technology-related tasks.

Perks of the Job:

• 100% onsite in office.
• Duration: May 5, 2025, until August 29,2025.

SKILLS & ABILITIES

• Currently enrolled and returning to Information Technology, Computer Science Diploma/Degree
• Physical ability to move computer equipment and printer toners
• Technical knowledge to support Desktops, Laptops, and iOS devices.
• Previous Customer Service experience.
• Experience with recording customer interactions.
• Experience working in a team environment.

NOTE:

• To be eligible to work for AGLC, you must be a Canadian citizen, permanent resident or eligible to work in Canada.
• While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.
• As a condition of employment, you will be required to obtain a satisfactory security clearance and clean drivers abstract (if necessary) prior to employment.
• An equivalent combination of education and experience may be considered. Candidates with lesser qualifications may be considered at a lower classification and salary. This recruitment may be used to fill future vacancies.
• AGLC is committed to creating a diverse environment and is proud to be an equal opportunity employer.